Heidi, the AI Care Partner used in around 2.7 million patient interactions globally each week, today announced the formation of its inaugural United States Customer Advisory Board, a group of 12 physicians and clinical leaders who will guide how Heidi’s technology is built and deployed as the platform expands across U.S. health systems.
AI adoption is accelerating across U.S. healthcare, but so are expectations for clinician involvement. Physician use of AI in clinical practice more than doubled between 2023 and 2026, according to the American Medical Association, and 85% of physicians say they want to be consulted or responsible for how AI is adopted in their practice. Heidi’s Customer Advisory Board reflects that shift, giving practicing providers a formal, hands-on role in shaping the product’s direction.
The board spans primary care, behavioral health, gastroenterology, orthopedics, urology and podiatry, with members practicing across large health systems, rural clinics and independent practices. That range of frontline clinical experience feeds directly into Heidi’s product development as the company expands its presence in the U.S. and broadens its platform beyond ambient documentation.
Members will review upcoming features, ensure Heidi’s products reflect how care is practiced, and help shape the company’s product roadmap. Their expertise will guide products including Heidi Scribe, which reduced after-hours documentation for 74% of clinicians during a rollout at Beth Israel Lahey Health, and Heidi Evidence, which provides clinicians with transparent, citation-backed clinical guidance at the point of care.
“Healthcare AI should be built alongside the clinicians who rely on it every day,” said Jessie Young, president of Heidi. “As Heidi evolves from an AI scribe into a comprehensive AI care partner, our Customer Advisory Board helps ensure every new capability fits naturally into clinical workflows and reflects the realities of modern patient care.”
Founding members of the Heidi Customer Advisory Board include:
- Michael Attilio, M.D., chief medical information officer at Rome Health
- David Canes, M.D., urologist at Beth Israel Lahey Health
- Nancy Cibotti, M.D., regional chief medical information officer at Heidi and primary care provider
- Nancy Farrar, P.A., clinical information executive at Specialty Alliance
- Shelagh Fraser, M.D., primary care physician
- David Klein, M.D., orthopedic surgeon at Kennedy White Orthopedics
- Lawrence Kosova, D.P.M., podiatric surgeon
- Johnathan Lyon, MSW, LICSW, assistant director of behavioral health services at Hawse Health
- Shelden Martin, M.D., orthopedic surgeon and sports medicine specialist at OrthoArizona and Cardinals Ortho
- Shawn Murphy, medical school student and medical assistant to Dr. Shelden Martin at OrthoArizona and Cardinals Ortho
- Michael Tang, M.D., MBA, chief medical officer at Blackbird Health
- Carrie Weigand, M.D., family medicine physician at the University of Vermont
“AI will play an increasingly important role in healthcare, but only if clinicians have confidence in the tools they’re using,” said Nancy Cibotti, M.D. “Joining Heidi’s Customer Advisory Board is an opportunity to help ensure those tools are practical, trustworthy, and grounded in the realities of patient care I see every day.”
About Heidi
Heidi is building an AI Care Partner with a mission to double the world’s healthcare capacity. Used in around 2.7 million patient interactions each week across more than 190 countries, Heidi helps clinicians reduce administrative burden so they can spend more time with patients. Learn more at heidihealth.com.
View source version on businesswire.com: https://www.businesswire.com/news/home/20260729378382/en/
Media gallery
